In this role, you will:
- Do user research in a variety of situations and across different user types to provide insights for tech and policy interventions
- Jump into projects at a variety of stages
- Navigate complex situations with empathy and kindness
- Collaborate and participate on a cross-functional team
- Plan and facilitate workshops with clients and community members
- Produce research plans, moderator guides, usability testing scripts, journey maps, service blueprints, and other documentation to collect and convey research findings
- Synthesize findings and formulate insights
- Engage directly with clients and present your own work clearly and confidently
- Think on your feet: problem solving everything from developing an information architecture, to explaining the value of user centered design
- Support the successful completion of projects in accordance with their scope of work, timelines, and budgets
What they’re looking for:
- At least 5 years of experience doing user research
- Experience navigating complex systems or working on public service delivery
- Ability to communicate clearly and increase transparency, with a strong competency in situational awareness and conflict resolution
- An adaptive, proactive, tenacious, and positive mindset
- Experience working in an agile, iterative way
- Empathetic, collaborative, and able to adapt in the face of constraints
Salary:
- $100,000 -125,000 depending on experience
Benefits:
- An environment that empowers you to apply your skills and experience for the public good
- Remote-friendly work environment
- Medical
- Dental & vision
- Life insurance
- PTO, holidays, and sick leave
- Tech equipment stipend
- Professional Development stipend
- ST/LT disability
- 401k
How to apply
They are primarily considering full-time candidates, though are open to contract positions to start. Chiefly, they want to grow their team thoughtfully, so if you are looking for a new full-time endeavor – you can apply here.